Frequently asked questions
How do I place an order?
Simply select your desired piece, choose any applicable options, and proceed to checkout. Once your order is confirmed, you will receive a confirmation email.
Can I modify or cancel my order?
Orders are processed promptly to ensure efficient delivery. If you need to make changes or cancel your order, please contact us immediately. While we will do our best to accommodate your request, modifications cannot be guaranteed once processing has begun.
Will I receive an order confirmation?
Yes. Upon placing your order, you will receive a confirmation email with your order details
What if I entered incorrect information?
Please contact us as soon as possible. Aurenti is not responsible for delays or losses resulting from incorrect shipping details.
Do you offer international shipping?
Yes, Aurenti offers worldwide shipping through trusted courier partners.
How long does delivery take?
- Standard Shipping: 10-15 business days
- Express Shipping: 5-10 business days
Will I be charged customs duties or taxes?
For international orders, customs duties and taxes may apply and are the responsibility of the customer.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment.
Do you accept returns or exchanges?
Due to the nature of fine jewelry, all sales are considered final unless otherwise stated.
In rare cases where a return is approved:
- The item must be unworn and in original packaging
- The request must be submitted within the specified timeframe
Aurenti reserves the right to refuse returns that do not meet these conditions.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos. We will review the issue and provide an appropriate resolution.